03 / warranty
Warranty.
Effective 2026-05-10
The receipt is the contract. Every line below is also written on the slip we hand you at pickup. Any line is grounds to bring the device back at no charge.
if we can’t fix it, you don’t pay for diagnostics.
The terms
- Diagnostics
- no-fix-no-charge
- Labor warranty
- 30 days · same symptom
- Parts we install
- 90 days · OEM where available
- New systems built here
- 1 year hardware · 30 days labor
- Refurbished systems
- 30 days · parts + labor
- Virus reinfection (within 30 days)
- free re-clean
- Pickup & delivery
- available · ask for terms
- Las Vegas
- pickup & delivery only · 702-781-3002
What’s not covered
We don’t cover damage that occurs after a repair is completed (water damage, drops, accidents, your kid). We don’t cover virus reinfection beyond thirty days unless you’re on a managed-IT plan. We don’t cover problems that weren’t disclosed before the original repair if they show up more than a week later. We don’t warranty unlicensed or pirated software.
For manufacturer-branded systems still under their original coverage (Apple, Dell, HP, Lenovo), we recommend going through the manufacturer first — their out-of-warranty pricing is often steep, and we can take over from there.
Your old hard drive
When we replace a drive, we hand the old one back to you. Always. Keep it in a drawer for a few months in case anything we transferred didn’t come through cleanly — it’s the cheapest backup you’ll ever own.
How to claim
Bring the device back, with the original receipt or your account ticket number. If it’s the same symptom we treated and you’re inside the warranty window, we’ll re-do the repair at no labor charge. Parts are still covered for ninety days regardless.
Questions
Call (608) 467-4012 or email hello@madisongeeks.com. KC reads every warranty inquiry personally.